Zomato, a prominent player in the food delivery industry, has unveiled its inaugural AI-driven customer support platform, Nugget. This strategic move signifies Zomato’s expansion into the business-to-business (B2B) software services sector.
Zomato Enters the AI Space with Nugget
Zomato, a leading name in the food delivery industry, has announced its first AI-powered customer support platform, Nugget. This marks Zomato’s entry into the business-to-business (B2B) software services sector, offering an advanced, no-code AI solution for customer service automation.
What is Nugget?
Nugget is an AI-driven platform designed to handle up to 80% of customer queries automatically. It has already been deployed across Zomato’s ecosystem, including Blinkit and Hyperpure, where it processes over 15 million support interactions every month.
Now, Zomato is making Nugget available for businesses worldwide, allowing them to automate customer support without the need for a dedicated developer team.
Key Features of Nugget
1. Real-Time Learning & Adaptation
Nugget continuously evolves, learning from interactions to provide up-to-date responses.
2. Automated Quality Audits
The AI conducts real-time quality checks, ensuring accuracy and efficiency in customer service.
3. Image Classification
It can categorize images for quicker and more effective issue resolution.
4. AI-Powered Voice Agents
Nugget can engage customers in natural, human-like conversations.
5. Seamless Integrations
The platform integrates with popular customer service tools such as Freshdesk and Zoho, making adoption easier for businesses.
Zomato’s Limited-Time Free Offer
To encourage businesses to try Nugget, Zomato is offering the platform for free to companies currently under contract with other customer support providers. This offer lasts until their contracts expire, allowing businesses to experience Nugget without any financial risk.
Zomato’s Vision: AI-Driven B2B Expansion
Nugget is the first product from Zomato Labs, the company’s in-house innovation hub. This launch signifies Zomato’s strategic move toward AI-driven solutions and B2B services, diversifying beyond food delivery and restaurant discovery.
With AI transforming customer support, Nugget could become a game-changer in the industry, offering businesses an efficient and cost-effective alternative to traditional customer service solutions.
